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Privacy Policy

Privacy Policy

Your privacy is very important to us. This Privacy Policy spells out Neighborhood Beverage Company LLC d/b/a Once Upon a Coconut (“Once Upon a Coconut”) commitment to respecting the privacy of the members and visitors to our website.

This Privacy Policy describes how Once Upon a Coconut (“we”, “us” or “our”) collects and uses the personal information you provide to us on our website, www.onceuponacoconut.com, or when you engage with us via our social media (collectively the “Site”), or in-person, and how we use that information, including with whom we share it, and your choices regarding our use of the information. We also describe how you can contact us with questions and requests pertaining to your privacy. 

By using the Site, you agree to the collection and use of your personal information in accordance with this policy.

 

COLLECTION AND USE OF PERSONAL and Non-personal INFORMATION

We collect personal and non-personal information from you to provide and improve our products and services. “Personal Information” means information that personally identifies or can be associated with you, such as your name, email address, shipping and billing address, and phone number or credit card number. “Non-Personal Information” means information that relates to you but does not directly identify you such as type of technology or browser you are using to access our Site (mobile, desktop, tablet, etc.).

We may collect the following personal information from you:
• Contact Information such as name, email address, mailing address and phone number
• Billing Information such as credit card number and billing address
• Unique Identifiers such as user name, account number and password
• Preferences Information such as product wish lists, order history and marketing preferences

As is true of most websites, we automatically gather information about your computer such as your IP address, time and date of visit, browser type and version, the pages of our Site you visit, the time spent on those pages, referring/exit pages, operating system, and other statistics. We may log this information for system administration, order verification, internal marketing and system troubleshooting purposes.

We also use this information in providing our products and services to you, identifying and communicating with you, responding to your requests/inquiries, servicing your purchase orders, and improving our products and services.

So that we may service your purchase orders (including, for example, following up with orders you create, remedying declined credit cards, etc.), you are requesting, and you consent to receiving, text messages through the phone number you provide us. All text messages will contain a method by which you may opt out of receiving future text message communications from us.

To review and update your personal information to ensure it is accurate, contact us at: [email protected]

 

INFORMATION SHARING

We will share your personal information with third parties only in the ways that are described in this privacy policy. We do not sell your personal information to third parties and we do not authorize the collection of our members' or visitors' personally identifiable information by any third parties for the third parties' use without your consent.

We may provide your personal information to third-party companies that provide services to help us with our business activities such as charging your order, shipping your order, offering customer service, or to facilitate our services, or assist us in analyzing how our services are used. These companies are authorized to use your personal information only as necessary to provide these services to us.

We may also disclose your personal information:
• As required by law such as to comply with a subpoena or similar legal process;
• When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a government request; or
• To any other third party with your prior consent to do so.

We may share non-personal information (such as the number of daily visitors to a particular web page or the size of an order placed on a certain date) with third parties such as advertising and marketing partners. This information does not directly personally identify you or any user.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service's functionality. These third party service providers have their own privacy policies addressing how they use such information.

 

THIRD PARTY WEBSITES

The Site may contain links to third party services, including websites and social media. When you click on a link to a third party service, you will leave our Site and go to another site, and another entity may collect personal information or anonymous data from you. We have no control over, do not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of your personal information after you click on links to such outside websites. We encourage you to read the privacy policies of every website you visit. The links to third party websites or locations are for your convenience and do not signify our endorsement of such third parties or their products, content or websites.

 

CHOICE/OPT-OUT

We may use the Personal Information your provide to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or contacting us at [email protected].

You may change any of your personal information in your account by editing your profile within your account or by sending an e-mail to us at the e-mail address set forth above. You may request deletion of your personal information by us, and we will use commercially reasonable efforts to honor your request, but please note that we may be required to keep such information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives. We may also retain your information for fraud or similar purposes. In order for us to act on a request to delete your personal information, we must first be able to verify that you are the one making the request. If we cannot verify you are making the request, we may not delete the personal information.

 

COOKIES AND OTHER TRACKING TECHNOLOGIES

Cookies are small text files of information stored by the Internet browser on your computer's hard drive. For example, we may use cookies to collect browsing data to keep track of your preferences and profile information and to collect general usage and volume statistical information. Our cookies do not collect personal or confidential information and are not spyware.

You may set your Internet web browser to refuse cookies or to remove cookies from your hard drive.

We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser. We also use third party proprietary technologies for ad retargeting and to track your purchasing habits including what technology you used (mobile device, desktop computer, etc.) to make your purchase. This tracking information allows us to aggregate your purchase data to help us optimize your shopping experience and/or offer you additional product offers.

 

WEB BEACONS

Our website contains electronic images known as web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our Site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.

We use third party services to gather information about how you and others use our Site. For example, we will know how many users access a specific page and which links they clicked. We use this aggregated information to understand and optimize how our Site is used.

 

TARGETED ADVERTISING

Targeted Advertising (also known as online behavioral advertising) uses information collected on an individual's web browsing behavior such as the pages they have visited or the searches they have made. Third parties collect this information by placing or accessing cookies in your browser when you visit this, or other, websites. We use remarketing services to advertise to you on third party sites and across platforms after you visit our Site. We, and our third party vendors, use cookies to inform, optimize and serve ads based on your past visits to our Service.

If you would like to learn more about the third party advertisers that may be aware of the fact that you visit the Site, and to understand your choices about having such advertisers' cookies turned off, please visit the following websites:

www.networkadvertising.org

http://www.google.com/settings/ads

https://optout.aboutads.info/

 

SECURITY

The security of your personal information is important to us. We strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

If you have any questions about security on our Site, you can contact us at [email protected]

 

A NOTE ABOUT CHILDREN

Our Site is not intended for anyone under the age of 13. We do not intentionally gather personal information from visitors who are under the age of 13. If a child under 13 submits personal information to us and we learn that the personal information is the information of a child under 13, we will attempt to delete the information as soon as possible. If you believe that we might have any personal information from a child under 13, please contact us at [email protected]

 

CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or change this Privacy Policy at any time. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) and by placing a notice on our website. We encourage you to periodically review this policy for the latest information on our privacy practices. Your continued use of the Site or any service we offer after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

 

BUSINESS TRANSACTION

If we are involved in a merger, acquisition or asset sale, your Personal Information may be transferred as a business asset. In such cases, we will provide notice before your Personal Information is transferred and/or becomes subject to a different Privacy Policy.

 

INTERNATIONAL TRANSFER

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are a non-U.S. user of the Site, by visiting the Site and providing us with data, you acknowledge and agree that your personal information may be processed for the purposes identified in the Privacy Policy. In addition, your personal information may be processed in the country in which it was collected and in other countries, including the United States, where laws regarding processing of personal information may be less stringent than the laws in your country. By providing your data, you consent to such transfer. Our Site and the terms of this Privacy Policy may or may not conform to the regulations of your foreign country, so if you do not agree with this, please do not use our Site or services. At this time, we do not ship products outside the United States.

 

CONTACT INFORMATION

You can contact us about this Privacy Policy by email at [email protected]

Last Updated: May 2020